Ecommerce Tab

The Ecommerce tab displays order information from your online store, helping your team respond faster to customer inquiries.

How it works

When a customer messages you, Bouncer automatically pulls their order data from your connected store. Your team can see:

• Recent orders - Order status, items, and totals
• Order history - Past purchases and returns
• Shipping status - Tracking information and delivery updates
• Customer lifetime value - Total spend and order count

Benefits

Faster response times

No need to switch between WhatsApp and your store admin. All order details are visible in the same panel where you're chatting.

Better context

Understand what the customer purchased before they even explain the issue. See if there are delays, returns, or previous complaints.

Quicker resolution

Update order status, process refunds, or check inventory without leaving the conversation.

Planned integrations

Get notified

Want to be notified when ecommerce integration launches? Contact us at [email protected].