Bouncer DocsWhatsApp Connections
Connect WhatsApp to Bouncer using Bouncer Direct or Meta Cloud API
Connect your WhatsApp to Bouncer and start routing messages. Choose the connection method that fits your needs.
Connection options
Bouncer supports two ways to connect WhatsApp:
| Feature | Bouncer Direct | Meta Cloud API (Coexistence) |
|---|---|---|
| Setup time | 2 minutes (scan QR) | 15-30 minutes |
| Meta approval | Not required | Required |
| How it works | Linked device (like WhatsApp Web) | Official API with coexistence mode |
| Keep using WhatsApp app | Yes (messages sync to both) | Yes (WhatsApp Business app + Cloud API) |
| Message templates | Not required | Required for starting conversations |
| Monthly message limits | Based on your plan | Based on Meta tier |
| Message history | 90 days | Unlimited |
| Best for | Personal numbers, quick setup, testing | Business accounts, high volume, official API |
Choose your connection type
Bouncer Direct
Connect by scanning a QR code, just like WhatsApp Web. Messages sync to both your phone and Bouncer.
Meta Cloud API
Connect through Meta's official API with coexistence mode. Keep using your WhatsApp Business app while Bouncer handles automation.
Which should I choose?
Choose Bouncer Direct if you:
- Want to get started in minutes
- Use a personal WhatsApp number
- Don't need pre-approved message templates
- Have moderate messaging volume
Choose Meta Cloud API if you:
- Use WhatsApp Business with a verified Meta Business account
- Need to send template messages at scale
- Want official WhatsApp Business API features
- Require higher messaging limits
What is coexistence mode?
Meta Cloud API supports coexistence mode, which means you can use both:
- WhatsApp Business app on your phone for manual conversations
- Bouncer (via Cloud API) for automation, team inbox, and webhook routing
Both receive the same messages simultaneously. Your team can handle conversations in Bouncer while you stay connected on your phone.
Bouncer Direct works similarly - it connects as a linked device (like WhatsApp Web), so messages also sync to both your phone and Bouncer.
Can I use both methods?
Yes. You can connect multiple WhatsApp numbers using different methods. For example, use Bouncer Direct for a dedicated support number and Meta Cloud API for your main business line where you want phone access.
Each connection appears separately in your WhatsApp Connections list, and you can route messages from any of them through your webhooks and automations.