AI Prompt Editor

This feature is currently in development. Documentation will be expanded as features are finalized.

What is the Prompt Editor?

The Prompt Editor lets you create, customize, and manage system prompts for AI agents. These prompts define how AI agents behave when responding to customer messages.

Prompt categories

Category	Use case
Support	Customer service and troubleshooting
Sales	Lead qualification and product inquiries
Technical	Technical support and documentation
Qualifier	Lead scoring and qualification questions
Scheduler	Appointment booking and scheduling
General	General-purpose conversation
Custom	Your own custom templates

System templates

Bouncer includes pre-built prompt templates for common scenarios. You can use them as-is or copy them to create customized versions.

Example templates

Friendly Support Agent - Warm, helpful tone for customer support
Sales Representative - Professional tone focused on understanding needs
Technical Expert - Detailed, precise responses for technical queries
Appointment Scheduler - Structured flow for booking appointments

Creating custom prompts

Start from template - Copy a system template as a starting point
Or create new - Build a prompt from scratch
Define behavior - Write the system prompt that guides the AI
Add variables - Use placeholders for dynamic content
Test - Preview how the AI responds with your prompt
Save - Store for use in workflows and AI agents

Prompt variables

Use variables to inject dynamic content into prompts:

Variable	Description
`{{contact.name}}`	Contact's name
`{{contact.phone}}`	Contact's phone number
`{{organization.name}}`	Your organization name
`{{agent.name}}`	Assigned agent's name

Coming soon

Prompt versioning
A/B testing for prompts
Performance metrics per prompt
Prompt sharing across organization