Introduction to Bouncer

Bouncer helps your team manage WhatsApp conversations in one place. Connect your WhatsApp numbers, chat with customers in a shared inbox, and automate responses with workflows and AI.

What you can do with Bouncer

Manage conversations in a team inbox

All your WhatsApp messages arrive in a unified inbox. Assign conversations to team members, add tags for organization, and filter by status. Your team sees updates in real-time - no refreshing needed.

Automate with visual workflows

Build automation without code using the drag-and-drop workflow builder. Set up auto-replies, route messages to the right team, or create complex logic based on message content, contact tags, or time of day.

Add AI agents to handle responses

Connect OpenAI or Anthropic to let AI agents respond to common questions. Train agents on your business context so they answer accurately while escalating complex issues to your team.

Route webhooks reliably

When you need to send WhatsApp events to your own systems, Bouncer handles the complexity. Messages get batched for efficiency, retried on failure, and protected by circuit breakers to prevent cascading issues.

Key features

Getting started

Built for teams

• Organization-based isolation - Each organization has completely separate data
• Role-based access - Control who can manage settings vs. just chat
• Subscription tiers - Free tier for getting started, paid tiers for advanced features
• Encrypted storage - Sensitive data like API keys are encrypted at rest