Bouncer DocsWhatsApp connection issues
Troubleshooting common WhatsApp and Evolution API connection problems
My WhatsApp instance shows "disconnected"
This usually means the Evolution API session expired or the phone lost connection. Try these steps:
- Go to Integrations → WhatsApp Connections
- Click the disconnected instance
- Click Reconnect and scan the QR code with your phone
Messages aren't being received
Check the following:
- Instance status — Must show "connected" in Integrations
- Webhook configured — Evolution API must have the Bouncer webhook URL set
- Phone online — WhatsApp Web requires your phone to have internet access
Why was my WhatsApp number banned?
WhatsApp actively detects automation. To reduce the risk:
- Avoid sending the same message to many contacts rapidly
- Warm up new numbers gradually
- Don't send to people who haven't opted in
- Consider the WhatsApp Business API for high-volume sending
Can I use the official WhatsApp Business API?
Support for the official Cloud API is on our roadmap. Currently, Bouncer uses Evolution API (unofficial) for WhatsApp integration.